The Role:

Our Administration Officers provide general administrative support to ensure smooth and efficient services delivered by LifeTec. This role supports staff, management, and visitors through communication, record-keeping and other administrative tasks. This role is based in our Townsville office, located at Domain Central.

This role is focused on our minor home modifications program, with the candidate working closely with our internal and external tradespersons, to deliver modifications for aged care clients, referred by occupational therapists in the Townsville community.

Role Responsibilities:

1. Receiving and actioning referrals from external occupational therapists and customers

2. Allocating clients to our staff and contractors

3. Booking appointments

4. Answering incoming phones, responding to, and redirecting enquiries

5. Provide general administrative support to teams and management

6. Monitoring shared email inboxes

7. Scheduling meetings and appointments using Outlook Calendars

8. Assist with data entry and invoicing

9. Greeting visitors in a friendly manner

10. Perform other administrative duties as required

Skills and Knowledge:

We are looking for someone who has:

1. Strong time management and organisational skills

2. Good written and verbal communication skills

3. Attention to detail

4. Ability to prioritise tasks and meet deadlines

5. Proficiency in Microsoft Office, particularly Word, Excel and Outlook

6. Ability to work independently and as part of a team

7. Courteous and professional manner

Experience and Qualifications

1. Previous experience in an administration role is essential - experience in an aged care administration environment is highly desired

2. Qualifications in Administration or Business are advantageous

LifeTec:

LifeTec is an Aged Care and NDIS service provider who provides Assistive Technology, Home Modifications and Home Maintenance services to clients in Brisbane and Townsville. Our Townsville office focuses on Home Modifications and Home Maintenance services for Aged Care clients in Townsville and surrounding areas.

Work Environment:

The Townsville Office is a small and close-knit team consisting of our service coordinator, occupational therapists, maintenance officers, and administration officers. Townsville is supported by our team in Brisbane, ensuring that there is support and connectivity between sites.

This role is full-time and office-based and reports to the Quality and Compliance Manager based in Brisbane. This role is also supported by the Service Coordinator in Townsville.

Applications: We welcome applications through seek. Alternatively, you may email jac••••••@lifetec.org.au for additional information or to provide your application. Please submit your resume along with a covering letter that addresses the Key Responsibilities and Key Skills and Competencies.