About the role

Mater Private Hospital Mackay is currently seeking applications from experienced Administration Support Officers to join the team in a casual capacity.

Mater Private Hospital Mackay has been providing excellence in clinical and pastoral care to the people of Mackay and surrounds since 1927. Located on the northern bank of the Pioneer River since 2003, our hospital is a modern 105-bed facility featuring five operating theatres, a fully equipped day surgery unit, and a wide range of specialist clinical services.  

Salary range: $39.79 - $44.25 per hour plus Casual Loading plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

The Administration Support Officer shall undertake a range or combination of administrative activities and operations requiring the application of skills and experience with general knowledge of the work to be performed as a member of the administration team of the Hospital. 

• Undertake all assigned duties, tasks and activities within the scope of personal expertise and following relevant policies, procedures and verbal or written work instructions of the Hospital and/or Mater
• Maintain contemporary knowledge of best practice initiatives and processes associated with assigned duties and tasks
• Manage time effectively to meet task-associated deadlines whilst ensuring that those associated with the patient care experience take priority
• Identify efficiency and improvement opportunities and/or participate in any resulting change or implementation processes
• Undertake any necessary training or development opportunities that foster workforce flexibility through skill enhancement

About you

The ideal candidate will have experience in a medical receptionist or customer service focused position and a minimum Certificate III qualification in a related discipline.

• A high degree of agility to respond to a variety of arising matters and job assignments
• Exceptional customer service skills
• Proficient in written and interpersonal communication
• Digital and computer literacy

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, and at Mater Private Hospital Mackay, we keep things personal and local. From our beginnings in 1927 to our modern 105-bed campus on the banks of the Pioneer River, we’ve grown with our community, combining advanced technology, including robotic-assisted surgery and the region’s first da Vinci surgical system, with genuine, compassionate care.

Here, we are proud to be a community-based hospital, and it’s our people who make the difference. We’re looking for passionate individuals to join our team and help shape the future of care. At Mackay, you’ll be part of a supportive and values-led team where innovation, compassion and high-quality care are at the heart of everything we do.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close Tuesday 16th June 2026 –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.