About the role

As the Rostering & Administration Officer at Sanctuary Family Solutions', you will play a key role in ensuring the smooth and efficient delivery of our Support services across the Townsville region. Reporting to the Operations Manager, this full-time position will see you coordinating rosters, managing client and staff records, and providing critical administrative support to the wider team.

What you'll be doing

• Liaising with clients, carers, and support workers to coordinate and manage complex roster schedules

• Maintaining comprehensive and up-to-date records for clients and support workers

• Providing administrative support, including data entry, filing, and general office duties

• Assisting with the preparation of reports and other documentation

• Handling enquiries and providing exceptional customer service

• Supporting the implementation of new systems and processes to drive continuous improvement

What we're looking for

• Proven experience in a similar rostering or administration role, ideally within the community services or healthcare sector

• Strong organisational and time management skills, with the ability to juggle multiple priorities

• Excellent communication and interpersonal skills, with a customer-focused approach

• Proficiency in using relevant software and technology, including rostering and client management systems - Shift Care, Microsoft Office & Outlook

• A genuine passion for supporting vulnerable members of the community

• A relevant tertiary qualification or equivalent experience in a similar role

What we offer

At Sanctuary Family Solutions', we are committed to providing a supportive and rewarding work environment for our employees. Join our dedicated team and make a meaningful difference in the lives of those we serve.

About us
Our mission is to enhance the lives of children, families and vulnerable people by working in partnership with community to provide a holistic, solution focused approach.

Apply now to become our next Rostering & Administration Officer and be part of our mission to deliver exceptional care and support to the local community.