Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About The BUSY Group…

The BUSY Group is a not-for-profit organisation which presents 47 years experience as a community partner.  With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services. 

About the Role…

As an In-Work Support Officer, you will be responsible for collecting and collating all documentary evidence for outcome claims, you will be responsible for claim calculations and will work closely with job seekers and employers to identify barriers that may impact ongoing employment. You will establish effective support and intervention measures to ensure the job seekers longevity in employment and provide appropriate support to job seekers and employers playing a vital role in ensuring our jobseekers maintain their employment requirements over a 26 week period.

You will advise, guide and assist staff to achieve outcomes and notify managers of any issues or concerns regarding placements. You will quality check, collect and collate the required evidence to substantiate the outcome claim for submission, as well as negotiating wage subsidies ensuring at all times that outcomes meet specific documentary evidence guidelines while meeting organisational compliance.

This role is full time fixed term until 30 June 2027 with possibility of extension, based in Aitkenvale. Day to day you will:

• Gain understanding of the role requirements and assess customer fit and training needs
• Work with customer and employer to ensure smooth transition into the workplace
• Deliver effective and timely communication and post-placement care to both employers and customers
• Record all actions within the required timeframes, ensuring all schedules are maintained regularly with documentary evidence
• Deliver effective and timely communication and post-placement care to both employers and customers

BUSY Benefits…

• Competitive salary: $68,000-$73,900 + super + bonus 
• Company car provided
• ACHIEVABLE and generous bonus incentive plans
• 3 additional paid annual leave days – Christmas closure 
• Clear pathways for internal advancement 
• BUSY Benefits program - Paid parental Leave, retail discounts and access to Fitness Passport 
• Enjoy work that genuinely impacts lives 
• Employee Assistance Program with Sonder Wellbeing App

A bit about you...

• Experience in a similar role is desirable
• Excellent verbal and written communication skills and able to adapt style to suit the audience
• High level of computer literacy
• Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks. 

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.