• Australian Owned & Operated | 90 Years of Trusted Experience | Rockhampton

• Join a Stable & Essential Industry | Ongoing Progression, Training & Development

• Monday to Friday | Full-Time | Permanent Role | Excellent Employee Benefits

JJ’s iconic green and gold fleet of trucks are out on the road every day, keeping our communities moving.

Despite this, we are much more than meets the eye, with 23 divisions - spanning research and development, development of bespoke technology and equipment, maintenance of heavy vehicles, in house advisory, through to oil refining, and converting waste into clean energy, over 140 sites internationally, nearly 3,500 employees, and a fleet of over 2,500 vehicles.

With our people at the heart of the JJ’s, the Company is proud to offer a broad range of career pathways, from Drivers, Mechanics, Engineers, IT, Administration, Safety, Finance, and beyond.

Work with us!

ABOUT THE ROLE

Join JJ's as an Administration / Customer Service Officer, you will provide efficient day-to-day support for our Rockhampton and Yeppoon depots.

We are looking for someone with a high level of customer service skills, as well as the ability to learn quickly, and demonstrate a willingness to undertake any task at hand. This includes having excellent problem solving and time management skills.

As we are an essential service provider, you will benefit from a stable and permanent role, regular hours with the opportunity for career growth.

This position is a permanent, full-time position (Monday to Friday) - 9am-5pm

KEY RESPONSIBILITIES

• Processing of requests for accurately and in a timely manner

• Call centre responsibilities for localised contracts; answering telephones and email enquiries promptly and professionally (new contract starting soon)

• Managing the booking/scheduling of services for customers

• Detail orientated, able to manage and prioritise multiple tasks at once

• Manage incoming and outgoing correspondence ensuring timely responses, appropriate follow up, escalations and preparing outgoing correspondence as required

• Working closely with Operations, Sales, Administration and Management to ensure the flow of information

• Other duties as requested

ABOUT YOU

• Positive attitude and strong work ethic, with a commitment to achieving customer service of the highest standard

• Good understanding of the local Rockhampton and Livingstone region

• Excellent communication skills, both written and verbal, with the ability to interact with various stakeholders

• Previous experience with contracts administration

• Detail orientated, able to manage and prioritise multiple tasks at once

• Proficient in office software and administrative systems, with a willingness to learn new tools and processes

• Excellent time management skills with the ability to multitasks and prioritise workload

BENEFITS

We appreciate there is more to life than work, we provide a variety of work options to ensure the job gets done; with competitive remuneration and a range of benefits, regardless of your role or location including:

• The security of an essential services industry

• Full-time, permanent role with attractive pay

• Uniform provided | Onsite parking at our local depot

• Career development and growth opportunities

• Comprehensive training and support

• Discounted health fund membership

• Fitness Passport eligible company

• Salary sacrificing and novated leasing options

• Exclusive banking partnerships offering financial, budgeting, and mortgage advice

• Cashback at over 100 retailers, including groceries and fuel

• Savings on car servicing, parts, accessories, and new vehicle purchases

NEXT STEPS

Interested applicants should APPLY NOW

Depending on the role, the recruitment process may vary slightly; this could include phone and/or face-to-face interviews, skills-based assessments, pre-employment medicals and of course, an opportunity to meet the team.

To view our other vacancies or more information about the role visit: jjswaste.com.au/careers 

ABOUT THE COMPANY

Founded in 1932, JJ’s Waste & Recycling is Australia’s largest family-owned and operated waste management company. From our beginnings as a small family business, we’ve grown into a global operation servicing Australia, New Zealand and the United States.

We’re actively involved in environmental management and training, converting waste into clean energy, diverting food waste from landfill by turning it into compost, and manufacturing customised waste management equipment. We also specialise in asbestos removal, refining and recycling oil, managing and maintaining our fleet in-house, and leveraging our own bespoke technology systems. On top of that, we operate a dedicated scientific and medical distribution division — making us a truly diverse and innovative organisation.

Despite our size, we are still a family run business and along with that comes good old fashion family values, such as honesty, integrity, humility and respect. Our culture is built on collaboration, accountability, reliability and performance, where every employee is valued and supported to grow, contribute and succeed. We remain focused on the future - investing in our people, service provision, safety, technology and sustainable waste solutions.

No agencies please, we’ve got this one covered!  Unsolicited communication will result in the forfeiture of any engagement or partnership.