Bakers Delight Castletown is seeking an experienced and motivated Retail Manager to join our team. This is a great opportunity for someone with strong leadership skills, customer service experience, and a passion for managing daily retail operations in a busy bakery environment.

Key Duties

The successful applicant will be responsible for:

• Managing the daily operations of the retail bakery store
  
• Supervising, training, and supporting sales and front-of-house staff
  
• Ensuring excellent customer service is delivered at all times
  
• Monitoring stock levels and coordinating ordering requirements
  
• Managing product displays, presentation, and store merchandising
  
• Handling customer enquiries, feedback, and complaints professionally
  
• Ensuring sales targets and store performance goals are met
  
• Managing staff rosters, attendance, and workplace performance
  
• Maintaining store cleanliness, hygiene, and food safety standards
  
• Assisting with pricing, promotions, and local store marketing activities
  
• Ensuring compliance with company policies, WHS, and food safety requirements
  
• Liaising with suppliers, bakery production staff, and business owners as required
  

Requirements

Applicants must have:

• Relevant qualification in business, management, retail, hospitality, or similar
  
• At least 2 years of relevant experience in retail management or store management
  
• Strong leadership and communication skills
  
• Excellent customer service and problem-solving abilities
  
• Ability to manage staff, rosters, stock, and daily operations
  
• Good understanding of retail sales, merchandising, and store presentation
  
• Ability to work in a fast-paced environment, including weekends and busy periods