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Brown and Hurley

Customer Service Representative – Service

Call Centre & Customer Service / Customer Service - Customer Facing

Posted 06/06/2026
Closes 20/06/2026

East Mackay, 4740, Mackay, Queensland

Full time

Not specified

About Us

Founded in 1946, The Brown and Hurley Group is one of Australia's leading truck and agricultural dealers with 21 locations throughout QLD and Northern NSW. We are a family business specialising in the sale and service of heavy commercial trucks and trailers, and agricultural and construction machinery. The Brown and Hurley Group is the winner of many industry awards and a leading supplier to Australia's Road Transport and Agricultural Industry.

The Brown and Hurley Group is growing in Mackay, and we’re looking for a customer-focused team member to join our team. Whether you’re already based locally or considering a move, Mackay offers the perfect coastal living for a Queensland lifestyle. With The Brown and Hurley Group you’ll find yourself close to the Pioneer Valley, Finch Hatton Gorge, and the Whitsundays, all which offer opportunities to support key local industries, including transport.

If you enjoy supporting day-to-day operations and providing great service, you’ll play a key role in our Mackay Service Department with duties that can include but not limited to:  

  • Providing exceptional and professional customer service both on the phone and face-to-face in the Service Department
  • Book and coordinate jobs
  • Preparing service sheets
  • Follow-up on purchase orders
  • Provide quotes, invoices and other administrative services as required
  • Process all warranty claims and paperwork with PACCAR and Cummins
  • Provide backup administrative services to other departments

About you:

  • Previous administration or warranty experience
  • Experience in a similar role at a truck, car, machinery or agricultural dealership 
  • Customer-focused, excellent communicator, team player, problem-solver, strong attention to detail and organisational skills and intermediate computer skills

Why join us?

  • Attractive hourly rate + penalty rates
  • Leadership training and career advancement through our Future Leaders Program
  • Social events and friendly team environment
  • Health and wellbeing support programs
  • Retail, banking and health insurance discount programs
  • $3,500 relocation bonus to help you move

How to apply Take the next step by clicking apply now and follow all prompts. If you are successfully shortlisted, we’ll be in contact with you shortly. If you wish to learn more about The Brown and Hurley Group please visit our website and connect with us on our socials below: 

Website: brownandhurley.com.au/careers/

Facebook:  Brown and Hurley - facebook.com/brownandhurley,  Brown and Hurley Agriculture - facebook.com/BrownandHurleyAgriculture

Instagram:  Brown and Hurley - instagram.com/brownandhurley Brown and Hurley Agriculture - instagram.com/brownandhurleyagriculture

LinkedIn:  linkedin.com/company/the-brown-and-hurley-group-pty-ltd

YouTube: https://youtube.com/@brownandhurley9379?si=yBULZZyc-YcpX38k

Applications open to:

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