Mercy Community is seeking a Community Care Worker Team Leader to join our Townsville team in a Permanent Full-Time role.

In this position, you’ll play a key role in supporting and supervising our Community Care Workers, ensuring home care services are delivered with excellence and compassion, in line with our care philosophy. You’ll also assist the Care Partner with admissions, referrals, and client reviews, helping us provide seamless, high-quality care to our community.

Salary: $38.73 per hour (SCHADS L3) + superannuation and salary packaging

What you'll be doing:

• Actively monitor clients’ condition and report any changes in condition or behaviour to the home care coordinator
• Organise workload to prioritise crucial care processes in consultation with the appropriate senior team member
• Assist in the provision of care, support, companionship and comfort of consumers
• Assist clients with care requirements and services, in accordance with their assessed needs and preferences and as documented on the clients individual care plan

About you:

• Minimum Certificate IV in Aged Care Services or Community Support or similar or studying towards equivalent or higher qualification
• Experience of working alongside clients with cognitive and/or physical limitations in a self-directed environment
• Able to interpret schedules and written instructions, and/or know how to find the information required
• Have first aid and CPR certification.
• Own vehicle and a Queensland Provisional Green or above clear Driver Licence
• Ability to obtain positive notice in the legislatively required personal history check

Why Join Mercy Community?

Mercy Community a Catholic not-for-profit that provides a wide range of Residential and Community Aged Care Services. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment

• Salary Packaging – boost your take-home pay with up to $18,550 tax-free each year.
• We pay for your Blue Card and NDIS Worker Screening Check (saving you up to $156)
• Employee Assistance Program – free and confidential counselling for you and your family
• Discounts & Perks – through our Benyfits program to help you save on everyday costs
• Ability to cash out or purchase annual leave and take advantage of extra leave entitlements

Why Rockhampton?

Looking for a change from the busy city life? Rockhampton, the heart of Central Queensland, is where professional opportunity meets relaxed coastal living.

Nestled along the Fitzroy River and just a short 30-minute drive to the stunning beaches of Yeppoon, Rockhampton offers the best of both worlds — welcoming city amenities with a laid-back coastal lifestyle.

Whether you enjoy exploring the outdoors or unwinding by the ocean, you’ll never run out of things to do:

• Great Keppel Island – Just a short ferry ride away, perfect for snorkelling, diving, or simply relaxing on pristine beaches
• National Parks – Explore nearby Mount Archer National Park for breathtaking views, bushwalks, and wildlife
• Coastal Living in Yeppoon – Relaxed seaside charm, family-friendly lifestyle, weekend markets, and easy access to the Southern Great Barrier Reef

For any queries, please contact [email protected].

Mercy Community is a Circle Back Initiative Employer and commit to respond to every applicant.