Families Coordinator

Whitsunday Counselling and Support (WCS)
Cannonvale & Bowen, QLD

🌿 About Us

Whitsunday Counselling and Support (WCS) has supported individuals and families impacted by domestic and family violence and related challenges for over 30 years.

As the region’s only dedicated DFV service, we deliver trauma-informed, client-centred programs that empower families and create safer, stronger communities.

💼 About the Role

We are seeking an experienced and motivated Families Coordinator to lead our family services stream.

This key leadership role oversees:

• Intensive Family Support (IFS)

• Tertiary Family Intervention Services (TFIS)

• Specialist Family Counselling (SFC)

You will provide operational and practice leadership across both case management and therapeutic services, ensuring high-quality, child-focused, and trauma-informed support for families at risk of or involved with the child protection system.

🔑 Key Responsibilities

• Lead and coordinate day-to-day delivery of Families programs across the region

• Supervise, mentor, and support staff across case management and counselling streams

• Manage complex and high-risk family cases with a reduced caseload

• Provide clinical guidance on risk assessment, safety planning, and child protection

• Oversee intake, waitlists, and service prioritisation

• Ensure compliance with legislation, funding requirements, and best practice frameworks

• Build strong partnerships with Child Safety, community services, and key stakeholders

• Monitor program performance, reporting, and continuous improvement initiatives

✅ About You

You are a strong, values-driven leader with experience in family support, counselling, or child protection, and a passion for supporting vulnerable families.

Essential requirements:

• Degree in Social Work, Psychology, Social Sciences, or related discipline

• Minimum 4 years’ experience in counselling or therapeutic support

• Experience working with vulnerable families and/or child protection systems

• Current Queensland Blue Card and driver’s licence

You will also bring:

• Proven leadership or team supervision experience

• Strong decision-making in high-risk and complex situations

• Excellent communication and stakeholder engagement skills

• Commitment to trauma-informed, culturally safe, and child-focused practice

🌟 Why Join WCS?

• Meaningful leadership role making real impact in the community

• Supportive, collaborative and values-driven team

• Salary packaging options to increase your take-home pay

• Flexible work arrangements and TOIL available

• Relocation allowance

• Opportunity to shape and strengthen family services in the region

📍 Location & Conditions

• Based across Cannonvale and Bowen (travel required; vehicle provided)

• Standard hours 9am–5pm, with flexibility required

• Participation in on-call roster

📩 Apply Now

If you are passionate about leading family services and supporting positive change, we would love to hear from you.

Apply via SEEK with your resume and a cover letter addressing the selection criteria. Position description can be found on our website Jobs | My Site