Disability Coordinator – Join Our Team in Townsville!
About Us

At Just Better Care, we’ve been supporting Australians to live independently in their own homes for over 15 years. We provide in-home aged care and disability support services, helping people stay connected to their communities while living life on their terms.

What makes us different? Our people.
Our team is friendly, compassionate, and genuinely passionate about making a difference every single day.

The Role

We’re on the lookout for a Disability Coordinator to join our Townsville office, Monday–Friday, 8:00am–4:00pm, 37.5 hours per week.

This is an office-based role where you’ll play a key part in making sure our customers receive the right support, at the right time, by the right people.

You’ll be the go-to person who keeps everything running smoothly—coordinating schedules, supporting staff, and ensuring our customers receive high-quality, reliable care.

What You’ll Be Doing

No two days look the same, but you’ll be responsible for:

• Creating and managing customer service schedules (including last-minute changes)
• Matching the right Community Support Professionals to our customers
• Coordinating shift cover for planned and unplanned absences
• Supporting, coaching, and guiding your team to deliver excellent care
• Working closely with customers and case managers to meet individual needs
• Monitoring service delivery and ensuring quality standards are met
• Keeping systems and records up to date and audit-ready
• Making sure services are delivered efficiently, compliantly, and with care

About You

You’re someone who thrives in a fast-paced environment and genuinely cares about people.

You will bring:

• A friendly, compassionate, and approachable nature
• Strong communication and organisational skills
• Confidence using Microsoft Office and other systems
• Great problem-solving abilities and attention to detail
• The ability to build positive relationships with both customers and staff
• A team-focused mindset with a “can-do” attitude

What You’ll Need

• Certificate IV in Disability (or equivalent)
• Current First Aid & CPR
• NDIS Worker Screening Check & Blue Card
• National Police Check
• Current Driver’s Licence
• Reliable, insured vehicle
• Smartphone with internet access

Why Join Us?

• Be part of a supportive and positive team culture
• Work Monday–Friday (no weekends!)
• Make a meaningful difference in people’s lives every day
• Join a growing organisation with opportunities to develop

Ready to Apply?

If you’re ready to take the next step in your career and be part of a team that truly cares, we’d love to hear from you. Apply now and join the Just Better Care Team!