The Role

Join Australia's leading insurance builder and manage the delivery of quality residential repair and restoration projects. Working across a diverse portfolio of claims, you will oversee subcontractors and site activities from commencement through to completion.

You will manage multiple residential repair projects across the Mackay region, ensuring works are delivered safely, on schedule, and within budget. Working closely with customers, trades, suppliers, and internal stakeholders, you will coordinate the repair process, maintain quality outcomes, and deliver exceptional customer experience.

Based from our Mackay office, this role reports directly to the General Manager and Operations Manager.

Key Responsibilities

• Directly manage site works and subcontractors across multiple construction and restoration projects

• Drive a zero-shortcut culture, ensuring strict adherence to Occupational Health and Safety (OH&S) laws, company policies, and contractor Safe Work Method Statements (SWMS)

• Monitor project performance against schedules, managing critical path activities, sequencing, and delivery timeframes

• Attend sites to assess damage and prepare accurate scopes of work and cost estimates, interpreting reports, photos, and documentation

• Liaise with insurers, clients, subcontractors, and suppliers to clarify requirements, resolve issues, and progress quotes

• Coordinate property access and support smooth project setup and delivery

• Monitor costs and margins, review estimates, and ensure no trades commence work without a purchase order

• Identify and manage variations early to maintain project compliance and financial control

• Build and maintain strong relationships across clients, adjusters, and the broader insurance network

• Attend weekly construction meetings and work in progress (WIP) reviews, ensuring all job files, photographs, and documentation are up to date

The Company

Positioned as one of Australia’s leading insurance builders, Johns Lyng Group delivers high-quality construction and restoration services nationwide. Our reputation is built on quality, reliability, and exceptional customer outcomes, supported by a high-performance culture.

We believe our brand is our people, and our people are our culture. Together, we provide innovative solutions in partnership with communities to enhance their collective resilience.

What’s on Offer

• A competitive salary package aligned with your experience

• The option to choose between a fully maintained company vehicle or vehicle allowance

• Access to structured systems, clear processes, and strong operational support

• Access to a comprehensive Employee Assistance Program (EAP)

• Genuine opportunities for career progression within a growing national organisation

• Access to exclusive employee benefits, including health, finance and superannuation offers, and a range of retail discounts through our partner network

Could This Be You?

We are looking for an ambitious individual with a proactive attitude and the drive to get things done. To be successful in this role, you will need:

• Demonstrated experience within residential construction, insurance building or restoration

• Experience preparing scopes of work and assessing repair methodologies

• The ability to interpret architectural plans, manage project budgets, and understand industry labour and material rates

• Strong organisation skills with the ability to manage multiple projects and competing deadlines

• Excellent written and verbal communication skills with the ability to lead by example and act with integrity

• Competence in Microsoft Office suite and industry relevant technology

• QBCC Site Supervisor Licence (or willingness to obtain)

Have a question? Contact Ella Catlow from our Talent Acquisition team via email ell••••••••@johnslyng.com.au

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Johns Lyng Group is an equal opportunity employer and takes pride in our inclusive and diverse work environment. As a culturally aware business, we strongly encourage applications from Aboriginal and/or Torres Strait Islander people and people of all backgrounds, ages, and abilities. We value the unique perspectives that a diverse team brings to our projects and community.

Please note:

The successful candidate must have the right to work in Australia, be prepared to undergo a pre-employment medical examination and criminal background check where required.