Job Info

Location: TOWNSVILLE CITY, QLD

Salary: Not Specified

Job Type: Permanent position | Full time position

Job Description

Hays are seeking a passionate General Manager for a local Not-for-Profit.

Your new company Hays are proud to partner with a leading not-for-profit organisation in North Queensland, delivering person-centred mental health, disability, and community services that empower individuals and strengthen communities. Your new role We are seeking an experienced and values-driven

General Manager, Care & Practice to provide strategic leadership and operational oversight across a diverse service portfolio. This is a senior leadership role responsible for ensuring the delivery of safe, high-quality, person-centred services that achieve meaningful outcomes for individuals, families, and communities. You will play a key role in driving practice excellence through strong clinical governance, evidence-based models of care, and a culture of continuous improvement, while supporting a capable and engaged workforce.

Key Responsibilities Lead the delivery of high-quality, person-centred and evidence-based services Drive clinical governance, quality, and risk management systems

Translate strategic priorities into operational plans and measurable outcomes Ensure compliance with regulatory, contractual, and safety standards Foster a culture of accountability, innovation, and continuous improvement

Build and maintain strong partnerships with government, community, and clinical stakeholders, including First Nations communities Strengthen workforce capability through leadership, mentoring, and professional development

Champion inclusive, trauma-informed, and culturally responsive service delivery Lead the co-design and evaluation of innovative care models What you'll need to succeed

You are a strategic and collaborative leader with a strong clinical background and a passion for improving outcomes in community services. You will bring: Significant senior leadership experience in service delivery (ideally within community services or not-for-profit sectors)

Clinical qualifications (e.g. Bachelor of Nursing) with current professional registration Strong knowledge of quality frameworks, safeguarding standards, and regulatory requirements (e.g. NDIS, HSQF) Proven experience leading strategic planning, service improvement, and operational excellence

Ability to influence and collaborate with diverse stakeholders Strong analytical, problem-solving, and decision-making capability Experience supporting multidisciplinary teams and building workforce capability

A commitment to person-centred, evidence-based, and trauma-informed practice using sound judgement and clinical expertise Requirements Relevant background checks and clearances (including criminal history check, working with children and NDIS screening)

Current First Aid and CPR certification (or willingness to obtain) Current Queensland driving licence and ability to travel as required

What you'll get in return In return, you will receive the following: Competitive & attractive salary, with up to $15,900 FBT salary packaging

Flexible working arrangements Be part of an innovative and collaborative Not-for-Profit

Make a genuine impact delivering high-quality services to communities by leading a strong and diverse team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ************@Hays.com.au, or call Kerry Martin now on 07 4417 1***.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.