About us

Mercure Townsville is a leading hospitality establishment committed to delivering exceptional guest experiences and fostering a thriving workplace culture. As part of the global Mercure brand, we combine French elegance with warm hospitality, creating memorable stays for our guests whilst maintaining an engaging and supportive environment for our team members. Our commitment to excellence extends beyond our guests to our employees, who are the heart of our operation.

About the role

We are seeking a People and Culture Manager to join our team on a full-time basis at our Townsville QLD location. This is a strategic leadership position responsible for driving human resources initiatives, building a positive workplace culture, and ensuring our team operates effectively and cohesively. Reporting to senior management, you will be instrumental in shaping the employee experience, supporting team development, and aligning our people practices with organisational objectives. This role offers the opportunity to make a meaningful impact on our workplace environment and contribute to the success of Mercure Townsville.

Key responsibilities

1. Developing and implementing people and culture strategies that align with organisational goals and enhance employee engagement

2. Managing recruitment, selection, and onboarding processes to ensure we attract and retain top talent

3. Overseeing employee relations, handling workplace issues, and providing support to both staff and management

4. Administering payroll, leave management, and compliance with relevant employment legislation and awards

5. Designing and delivering training and development programmes to support staff growth and career progression

6. Creating and maintaining a positive workplace culture through engagement initiatives, recognition programmes, and team-building activities

7. Ensuring compliance with workplace health and safety requirements and supporting a safe work environment

8. Conducting performance management reviews and providing coaching to managers on employee development

9. Managing HR policies and procedures, ensuring consistency and fairness across the organisation

10. Preparing HR reports and analytics to inform strategic decision-making

What we're looking for

1. Tertiary qualification in Human Resources, Business Management, or a related discipline

2. 3-5 years of professional human resources experience, with demonstrated responsibility for people management and culture development

3. Strong knowledge of Australian employment law, workplace relations, and relevant hospitality industry awards and agreements

4. Proven experience in recruitment, selection, onboarding, and talent development within a hospitality or customer-facing environment

5. Excellent interpersonal and communication skills, with the ability to build relationships across all levels of the organisation

6. Demonstrated ability to manage employee relations, conflict resolution, and disciplinary matters professionally and impartially

7. Experience with HR systems and payroll administration software

8. Strong organisational skills with the ability to manage multiple priorities and meet deadlines

9. Strategic thinking and problem-solving capabilities aligned with business objectives

10. Proficiency in data analysis and HR reporting to inform decision-making

11. Commitment to fostering an inclusive, diverse, and supportive workplace culture

12. Preference: Experience in the hospitality, hotel, or tourism industry

What we offer

1. Full-time permanent position offering career stability and growth opportunities within a respected international brand

2. Competitive salary package commensurate with experience and qualifications

3. Opportunities for professional development and access to HR training and certification programmes

4. Staff discounts and benefits including accommodation rates and dining privileges

5. A supportive workplace culture that values collaboration, respect, and individual contributions

6. Flexible working arrangements where possible to support work-life balance

7. Access to employee assistance programmes and wellness initiatives

8. Being part of a dynamic team in a vibrant regional city with excellent lifestyle amenities

Apply now

If you are an experienced HR professional passionate about building exceptional workplace cultures and ready to make a positive impact at Mercure Townsville, we would like to hear from you. Please submit your CV, a covering letter, and details of three professional references. Join us in creating a workplace where our team thrives and our guests experience outstanding hospitality.