About the role

Northern Insurance Solutions is seeking an Insurance Broker Assistant to join our growing team in Townsville, QLD. This is a full-time position that offers an excellent opportunity to develop your career within the insurance brokerage industry. As an Insurance Broker Assistant, you will support our experienced brokers in delivering exceptional service to our clients, whilst gaining valuable hands-on experience in insurance brokerage operations. This role is based in our Townsville office and will see you become an integral part of our team.

Key responsibilities

• Assisting brokers with client inquiries and providing preliminary information about insurance products and services

• Processing insurance applications, quotes and policy documentation under broker supervision

• Liaising with insurance companies and underwriters to obtain quotes, clarifications and policy amendments

• Maintaining accurate client records and ensuring all documentation is properly filed and organised

• Preparing client correspondence, including letters, emails and policy summaries

• Supporting the administration of policies including renewals, endorsements and claims assistance

• Conducting data entry and maintaining client databases with attention to detail and accuracy

• Answering client telephone inquiries and directing them appropriately to brokers

• Assisting with general office administration tasks to ensure smooth operations

• Developing knowledge of insurance products, terminology and industry practices under broker guidance

What we're looking for

• Strong communication skills, both written and verbal, with the ability to interact professionally with clients and colleagues

• Excellent organisational and time management abilities with strong attention to detail

• Proficiency in Microsoft Office applications, including Word, Excel and Outlook

• A proactive and willing attitude towards learning the insurance brokerage industry

• Reliable, punctual and able to work as part of a collaborative team

• Customer service experience, particularly in a professional or office environment

• The ability to manage multiple tasks and prioritise effectively in a fast-paced environment

• Minimum of Tier 2 Qualification is required

What we offer

At Northern Insurance Solutions, we are committed to supporting the professional development of our team members. We offer the following benefits to our employees:

1. Support for professional development and insurance industry qualifications

2. A supportive and collaborative team environment where your contributions are valued

3. Competitive salary commensurate with experience

4. Flexible working arrangements where possible

5. A focus on work-life balance and employee wellbeing

6. Access to staff benefits and discounts

We believe in creating an inclusive workplace where all employees feel welcomed and supported. We encourage applications from candidates of all backgrounds and will consider any reasonable adjustments required during the recruitment process.

About us

Northern Insurance Solutions is an independent insurance brokerage operating in Townsville, and Ayr, QLD. We specialise in providing comprehensive insurance advice and solutions to both personal and commercial clients across a wide range of insurance products. Our mission is to deliver exceptional client service by understanding our customers' needs and finding them the most appropriate insurance coverage at competitive rates. We pride ourselves on our local market knowledge, professional expertise and commitment to building long-term relationships with our clients. Our team is dedicated to upholding the highest standards of professionalism and integrity within the insurance industry.

Apply now

If you are interested in joining our team and launching a career in insurance brokerage, we would like to hear from you. Please submit your resume and a cover letter outlining your interest in this position to Northern Insurance Solutions. We look forward to meeting you.