Commercial Cleaning Supervisor (Client Relations)

Location: Townsville, QLD

Employment Type: Full-time

Reports to: Operations Manager

About the Role

Are you a hands-on leader with a knack for building great client relationships and keeping operations running like clockwork?

Our client is a premier Townsville-based cleaning contractor looking for a dynamic Cleaning Supervisor to head up our Periodical Services division. This isn't just about inspecting floors-this role is a vital blend of client engagement, team leadership, and operational scheduling. You will be the driving force behind keeping our existing clients happy, and ensuring our specialized cleaning teams are fully equipped and ready to deliver top-tier results.

Key Responsibilities

The successful applicant will be responsible for:

• Client Engagement & Upselling: Visiting regular, existing clients to identify extra service needs and upsell periodic cleaning opportunities (e.g., carpet extraction, window cleaning, strip and seal).

• Business Development: Contacting previous clients and following up on unsuccessful quotations to reactivate accounts and generate new work.

• Scheduling & Coordination: Organising monthly periodical jobs straight from the master calendar and calling clients to initiate and confirm bookings.

• Operational Setup: Assisting with writing and setting up detailed, accurate periodical job sheets so teams know exactly what is required.

• Resource Management: Coordinating the staff, specialized equipment, and vehicles required to complete scheduled works efficiently.

• Team Leadership: Helping recruit, train, and develop specialized staff teams to safely and effectively carry out periodic cleaning services.

What We Are Looking For

• The Ultimate Organizer: You can juggle schedules, staff, and gear without breaking a sweat.

• A Natural Communicator: You're comfortable picking up the phone to lock in bookings or chatting face-to-face with clients to spot new opportunities.

• Industry Experience: Proven experience in commercial cleaning (specifically specialized/periodical cleaning) and a solid understanding of chemical use and equipment.

• Leadership Skills: Experience supervising, training, and motivating teams.

• The Essentials: A valid Open QLD Driver's License and a strong commitment to WHS practices.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.