YOUR OPPORTUNITY

We are looking for an enthusiastic Customer Care Consultant to join our Trade Store team based in Townsville QLD.

If you thrive in a fast-paced retail environment and are passionate about delivering outstanding service, this is the role for you! You’ll enjoy helping customers, solving problems, and working alongside a team that values safety, service, and operational excellence.

By joining our passionate well established team, you will have the opportunity to grow, develop, have fun and make a positive difference to all our customers.

What You’ll Do:

• Be the first point of contact for our customers
• Provide expert advice on our wide range of industrial products
• Maintain a clean, well-stocked, and visually appealing shopfront
• Collaborate with internal teams to ensure smooth service delivery
• Uphold our safety standards and contribute to a positive team culture

What You’ll Bring:

• Previous experience in customer service (retail or trade preferred)
• Well-developed customer service skills with a ‘customer first’ approach
• Clear written and verbal communication skills
• Self-motivated and shows an interest in personal development within the company
• Ability to multitask in a fast-paced, busy service environment
• Exceptional organisational and time management skills

What's In It For You:

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
•  Learn as you work, plus access to online courses to support your development
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.